Basingstoke Laptops - Return Policy
New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below.
Basingstoke Laptops reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. Returns / exchanges require an RMA (Return Merchandise Authorisation) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Helpdesk. Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.
We guarantee your satisfaction on every product we sell with a full refund - and you won’t even need a receipt. *We want you to be satisfied with your Basingstoke Laptops purchase. However, if you need help or need to return an item, we’re here for you!
If an item you have purchased from us is not working as expected, please visit one of our in-store Knowledge Experts for free help, where they can solve your problem or even exchange the item for a product that better suits your needs.
If you need to return an item, simply bring it back to Basingstoke Laptops for a full refund or exchange. *If you are a Basingstoke Laptops Insider or if you have provided us with validated contact information (name, address, email address), you won’t even need your receipt.
General Return Policy
Desktop / notebook computers, tablets, processors, motherboards, digital cameras, camcorders and projectors, 3D printers, 3D scanners, and CD/DVD duplicators may be returned within 15 days of purchase. All other products may be returned within 30 days of purchase. Merchandise must be in new condition, with original carton / UPC, and all packaging / accessories / materials. If you need to return software, a game or a movie, remember that you may not retain any copies - it’s not legal, and it’s not nice.
Digital Downloads Return Policy
All Digital Download sales are final and are not eligible for return or refund under the Basingstoke Laptops Return Policy.
Using the software may require the use of a computer or other device that must meet minimum system requirements. It is recommended that you familiarize yourself with the system requirements before making your purchase. Software system requirements are typically found on the Product information specification page.
Aerial Drones Return Policy
Basingstoke Laptops is happy to honor its customary 30-day return policy for Aerial Drone returns due to product defect or customer dissatisfaction. Unfortunately, we cannot accept returns with damage due to pilot error. So let’s be careful out there!
Wireless Phones & Devices Return Policy
Wireless phones and devices may be returned within 14 days of purchase. When returning a wireless phone or device with a plan, you are responsible for ensuring that your service is cancelled with the carrier. If you don’t cancel your service, you may incur additional charges from your carrier. All carrier charges are your responsibility.
Refunds will take up to 14 business days to process from the date that Basingstoke Laptops receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.
PLEASE SAVE YOUR PACKING SLIP
Please note we are not responsible for expenses, fees or other costs incurred by our customers as a result of defective or incompatible products. For further information on how to return merchandise online, click on the following link: How to Return an item to Basingstoke Laptops. Merchandise is deemed returned online on the date that an RMA is obtained provided that Basingstoke Laptops receives the merchandise within 10 days of the issuance of the RMA.
Merchandise received after the expiration of 10 days from the date of issuance of the RMA is deemed to be returned online on the date that Basingstoke Laptops receives the merchandise, and Basingstoke Laptops may exercise the rights and remedies set forth in the Terms of Sale including, but not limited to, the right to refuse to accept delivery of the merchandise and to charge the customer the retail price of the merchandise plus a handling charge. You may also return or exchange new merchandise at our Basingstoke Laptops store in accordance with this return policy.
Last updated: Dec 10, 2017